FAQs

Frequently Asked Questions (FAQ)

1. What is Mora Maharaj?

Mora Maharaj specializes in live stock decoration, particularly for Eid-ul-Adha. We offer beautiful and customizable decorations to enhance the appearance of your cattle for the occasion.

2. Who is Mora Maharaj for?

Mora Maharaj caters to people performing Qurbani (sacrifice) during Eid-ul-Adha and those who wish to decorate their cattle for the festive occasion.

3. Can the decorations fit my animal?

Our decorations come in one standard size (excluding "Genni"). While most animals can wear them, if you find the decorations don't fit, we recommend visiting a local cobbler for size adjustments. Please note, we currently don’t provide size adjustment services.

4. Do you deliver nationwide?

Yes! We provide delivery across Pakistan, with a delivery time of 1-4 days depending on your location.

5. What is your return policy?

We have a one-day return policy. For more details, please visit our Refund Policy Page.

6. How can I contact customer support?

Our customer support team is available 24/7 via WhatsApp chat at +92 347 2270779. Please note that response times may take upto 24 hours.

7. What payment methods do you accept?

We accept the following payment methods:

  1. Cash on Delivery (COD)
  2. Visa Debit/Credit

8. Is there a minimum order amount?

There is no minimum order amount. However, if your order totals 2499 PKR or more, we offer free delivery! For bulk orders, we can create customized bundles. Please contact us on WhatsApp at +92 347 2270779 for more information.

9. Can I check out as a guest or do I need an account?

You can check out as a guest without needing to create an account.

10. Are your products customizable?

Yes, our products are customizable. For bulk orders, we offer special bundles tailored to your needs. Reach out to us via WhatsApp at +92 347 2270779 to discuss customization options.

11. Do you offer a warranty for your products?

Currently, we do not offer any warranties for our products. However, we ensure the highest quality and satisfaction with every order.